PIAM (Persatuan Insurans Am Malaysia)

PIAM, the Persatuan Insurans Am Malaysia or General Insurance Association of Malaysia, is the trade association representing general insurers in Malaysia, including those that provide motor insurance.

It is not an insurer and does not pay claims. It coordinates industry positions that member insurers then apply, including matters connected to the no-claim discount system. Complaints about a specific claim go to the insurer involved, or to the relevant regulator.

Your claim is decided by your own insurer or the at-fault driver’s insurer, not by PIAM. PIAM also publishes general consumer information about motor insurance.

If an insurer is slow or disputes your claim, an independent lawyer can deal with the insurer for you.