Claiming for your own vehicle damage
Your car or bike was damaged and you are not sure how the repair claim works.
An own damage claim is how you recover the cost of repairing your own vehicle after an accident, claimed under your own insurance policy rather than against the other driver. It is a separate track from the road accident claim process for personal injury, even when both arise from the same crash.
Who you actually claim against
Compulsory motor insurance in Malaysia is built around covering third-party death and injury. Cover for your own vehicle is a separate, optional part of a comprehensive policy.[1]
So your own damage claim goes to your own insurer, not the driver who hit you. That decides who inspects your car, who approves the repair and whose paperwork you deal with.
How fault still matters
Even though you claim under your own policy, fault is not irrelevant. Some insurers use a knock-for-knock arrangement, where each insurer pays its own policyholder regardless of blame.
Others instead pursue the at-fault driver’s insurer to recover what they paid out. Knock-for-knock explained covers how that arrangement works, and how it can differ between insurers.
The effect on your no-claim discount
Claiming for vehicle damage can affect your no-claim discount (NCD). Whether it does depends on fault and your policy’s terms.
Your NCD and making a claim explains this in full.
When it may not be worth claiming
For minor damage, the lost no-claim discount can cost more over time than the repair. Compare the repair quote with that effect before deciding. A call to your insurer asking how a claim would be recorded can settle it.
What to prepare
Photograph the damage before repair, keep the repair quote and invoice, and report the accident to your insurer promptly. If a loss adjuster, the person the insurer sends to check the accident and your losses, is involved, having these ready shortens the process.
If your accident also caused an injury, that claim runs on its own timeline. The claim process step by step shows how the two fit together.
If the insurer disputes your vehicle claim or an injury is involved, an independent lawyer can act for you. Send the accident date, where it happened, whether anyone was injured (yes/no) and the police report status.
Need a lawyer to handle your injury claim?
For people seeking legal representation. For general information, please use our guides and tools.
Common questions
Who do I claim against for damage to my own car?
Your own insurer, under the comprehensive part of your policy, rather than the other driver's insurer. This runs alongside, but separately from, any injury claim arising from the same accident.
Will an own damage claim affect my no-claim discount?
It can, depending on who was at fault and your policy terms. See your [no-claim discount and claims](/ncd-and-claims/) for how this actually works before you decide whether to claim.
What is a knock-for-knock arrangement?
It is an agreement between insurers to each pay their own policyholder's vehicle damage, without arguing over fault first. Read [knock-for-knock explained](/knock-for-knock/) for what this means for your claim in practice.
Is it always worth claiming for minor damage?
Not always. For small repair costs, the effect on your no-claim discount can outweigh what you recover, so it is worth comparing the repair quote against that effect before you open a claim.
Sources
- Road Transport Act 1987, s.91 (Ministry of Transport) (accessed 2026-09-22)
Need a lawyer to handle your injury claim?
For people seeking legal representation. For general information, please use our guides and tools.