E-Reporting For A Minor Accident
Your accident was minor with no injury, and you wonder if a station visit is needed.
Malaysia’s e-reporting system lets you report a minor accident online, without visiting a police station. It only applies where there is no injury and no damage to third-party or public property.[1] Anything beyond that, especially any injury, still needs the ordinary in-person report.
What e-reporting is for
The system covers straightforward, minor accidents. A scrape between two private vehicles, with no injury and agreement on what happened, fits well.[1]
When you should not use it
If there is any injury, even a minor one, make an in-person report. Injuries can take time to show. A proper report supports your medical care and any later claim far better than an online form made for property-only accidents.
Accidents involving public property also fall outside what e-reporting covers. This includes damage to a road barrier, signage or a government vehicle.
How the process generally works
You use the Royal Malaysia Police (PDRM) online portal. You give your identity card details, vehicle information and a description of what happened, as a counter report would ask. You get a report reference that works much like an in-person one for property matters.
Limits of e-reporting
E-reporting is still a new option, and not every insurer treats it the same as an in-person report. If you doubt that your accident qualifies, go to the station in person.
What to do next
If anyone was hurt, even slightly, follow the police report after an accident instead. For a property-only bump, how to keep records for your claim covers what to save alongside your e-report.
If a neck or back ache appears after you have filed an e-report, an independent lawyer can take on your claim. For the first contact, share general dates, location, case status and a short summary only. Keep documents private. Only after an identified lawyer or law firm contacts you and specifically asks for them should you provide that identified lawyer or firm with the report, the accident date and your symptoms.
Need a lawyer to handle your injury claim?
For people seeking legal representation. For general information, please use our guides and tools.
Common questions
What kind of accident actually qualifies for e-reporting?
It is meant for minor accidents with no injury and no damage to third-party or public property.[1] Anything involving an injury, no matter how small it seems at first, should still be reported at a police station in person.
Where do I actually access the e-reporting system?
It is available through PDRM's online e-reporting portal. Have your identity card, vehicle details and a description of what happened ready before you start, since the process asks for the same information a station report would.
I used e-reporting, but now I realise I was hurt. What now?
Go to a police station and make a proper report as soon as you realise, and explain what happened. Injuries that surface later are common.
Does e-reporting still give me a usable reference for insurance?
Yes, it produces a report reference in the same way an in-person report does, and insurers generally accept it for straightforward property-only claims. For anything involving injury, the in-person process is still the right route.
Sources
- The Star, reporting on PDRM's minor-accident e-reporting rollout (accessed 2026-09-22)
Need a lawyer to handle your injury claim?
For people seeking legal representation. For general information, please use our guides and tools.